In a previous blog, we shared the top reasons our end-user customers prefer Eldex high-pressure metering pumps and keep returning for more. In this blog, we share our distributors’ feedback from recent interviews on what they appreciate most about their relationship with Eldex.
Maintaining strong relationships with distributors differs slightly from maintaining strong relationships with end-user customers. Adding a link in supply chains can sometimes get complicated for manufacturers. And, for a distributor, nobody’s happy if their customers aren’t happy. Your success depends on reliable partnerships. So, it can often be a bit of a dance. Luckily, we have long-standing partnerships with some of the world’s best distributors. And based on their feedback, they are pretty happy with our products, our
service, and how our partnership benefits their customers.
So, why do distributors like doing business with us?
- Reliable and Consistent Products: Distributors appreciate that Eldex has stringent quality control to ensure they can offer consistent and reliable products to their customers.
- Product improvements: They appreciate our ability and willingness to respond to the feedback they share from their customers. We demonstrate this in the form of timely product improvements, which strengthens both our relationships with our distributors and theirs with their customers.
- Competitive Pricing: Our distributors indicate they appreciate our competitive pricing. Eldex is not a large company, but we can leverage our size and vertical integration in key industries to offer competitive pricing to support our distributors and their customers.
- Attentive Product Support and Training: Our distributors rave about our customer service. Sharing our technical expertise through training and product support elevates distributor value and helps them look even better to their customers.
- Long-term Relationships: If products on their line card represent headaches for distributors, they won’t want to sell them. Eldex values enduring relationships with our distributors. Some have been partners for a decade or more, a real testament to the strength of those relationships and our commitment to keeping our distributors happy.
- Satisfied customers: Our distributors report very few customer complaints about our products, which makes it easier to sell them confidently.
- Fast shipping: We support a worldwide network of distributors. Supply chain issues have become commonplace since Covid. We are a small company and only have offices in some countries. However, we hear consistently from distributors that they have come to rely on and appreciate our responsiveness and commitment to fast shipping locally and internationally.
Eldex stands as a trusted ally. By offering reliable products at competitive prices, fast shipping, and attentive support, Eldex ensures our distribution network thrives. We appreciate our long-standing relationships with our distribution partners and their unique role in the sales of our products. We are as committed to their success and those of their customers as they are to ours. We thank our distributors for their commitment to our products, appreciate the encouraging feedback they provided in recent interviews, and look forward to many more years working together.
If you want to learn more about our precision metering pumps, US customers can contact us directly at sales@eldex.com. Don’t hesitate to contact one of our outstanding distributors from our Global Distributors Directory. We’ll all be glad you did!
